Microsoft makes it easier to "fix it"

One of the ironies of the internet is that one of the worst-designed websites is Microsoft's. Trying to find anything there is not easy. And it often assumes a fairly high technical knowledge, for instance when you visit the Knowledge Base section, which is a repository of sometimes helpful information regarding common hardware and software problems, if you can work out what it says. Recognising this, Microsoft has created the Fix It Solution Center, which is home to over 100 automated problem-solvers. Instead of manually attempting to follow the Knowledge Base instructions for a given issue ("download patch A, reformat drive B, stand on head C," etc.), you can sit back and let a Fix-It fix it for you. The tools are divided into eight categories, including Windows, Internet Explorer, Office, and Outlook/Outlook Express. Just mouse over any of them to see the available choices, then click the one you want for a full description. If it sounds like your problem, scroll down a bit until you find the Fix It button. A wizard will take you the rest of the way. How well does it work? Let's put it this way: There's already a Fix It for broken Fix-Its.